WATCH NOW

General Terms of Use of the TOOBI Platform

 

1. Account Registration and Subscriber

These General Terms of Use (“Terms”) govern the rights and obligations between the service provider TOBI d.o.o. (hereinafter: the “Provider”) and the end user subscriber (hereinafter: the “Subscriber”) in relation to access to and use of the TOOBI online platform (hereinafter: the “Platform” or the “Service”).
By registering an account, subscribing, or using the Platform, the Subscriber confirms that they have read, understood, and fully accepted these Terms.

  • Eligibility: The TOOBI Service is intended for individuals over 18 years of age. Minors may use the Service only with consent or supervision of a legal guardian, in accordance with applicable laws.
  • Registration and Data: The Subscriber must provide accurate, complete, and truthful personal data necessary for account creation and service provision. Required data may include name, email address, phone number, and other identification information. The Subscriber is responsible for data accuracy and must notify the Provider of any changes.
  • User Account: Registration creates a user account. The Subscriber must keep login credentials confidential. Any access using valid credentials will be considered as performed by the Subscriber. In case of unauthorized use, the Subscriber must notify the Provider immediately. The Provider may suspend or restrict access for security reasons.

 

2. Description of the Service and Subscription Packages

  • Service and Availability: TOOBI is a digital platform providing access to multimedia content (TV channels, live and on-demand video, sports, etc.) via the internet. The Service is globally accessible, subject to these Terms and applicable laws.
  • Subscription Packages: The Provider offers multiple subscription packages (Basic, Premium, Sport), differing in content and features. Prices and details are published on the official website and form part of the contractual relationship. The Provider reserves the right to modify packages and pricing with prior notice.
  • Use of Service: The Subscriber gains access after subscription and payment. The Service is strictly for personal, non-commercial use. Sharing accounts, public broadcasting, redistribution, or any copyright infringement is prohibited. All content is protected by intellectual property rights.

 

3. Pricing and Payment Methods

  • Prepaid Subscription: Subscription fees are paid in advance for each billing period (monthly, yearly, etc.). Payment activates the Service.
  • Currency: Prices on the Platform are displayed in EUR. Depending on the selected payment method, charges may be processed either in EUR or in the RSD equivalent calculated based on the official middle exchange rate of the National Bank of Serbia on the day of the transaction.
  • In cases where payment is processed in RSD, the conversion from EUR is performed by the Provider at the moment of transaction using the applicable exchange rate.
  • If the user’s payment card is issued in a currency different from the currency of charge, additional conversion may be performed by the issuing bank, which may result in differences in the final charged amount. The Provider shall not be liable for any such differences or bank fees.
  • The applied exchange rate is based on publicly available data and may be subject to minor deviations due to technical or timing differences.
  • Taxes: Prices include VAT and applicable charges unless stated otherwise.
  • Payment Methods:
    • Card Payments: Visa, MasterCard, etc. Secure processing is used. The Provider does not store card details, only tokenized data.
    • Bank Transfer: Payment to the Provider’s account; service activates upon confirmation.
  • Payment Compliance: Late payments may result in service suspension. The Provider may charge statutory interest and reactivation fees.

 

4. Renewal and Cancellation

  • Automatic Renewal: Subscriptions do NOT renew automatically. The Subscriber must manually renew the subscription after the expiration of the purchased period.
  • Right to Cancel: The Subscriber may cancel at any time via account settings or email request.
  • Effects of Cancellation: Access remains until the paid period expires. Refunds are generally not provided, except in cases explicitly defined in these Terms or where required by applicable law.
  • Withdrawal Right: The Subscriber may withdraw within 14 days, unless service has already started with explicit consent. By purchasing a subscription, the Subscriber expressly agrees that the Service begins immediately and acknowledges that the right of withdrawal may be lost once the Service has been fully or partially performed.
  • Provider Termination: The Provider may terminate in cases of violations, illegal behavior, non-payment, or service discontinuation.
  • Refunds: Possible only in specific cases:
    • Service unavailability over 48 hours
    • Duplicate/incorrect charge
    • Unauthorized transaction

    Requests must be submitted within 8 days; refunds processed within 14 days.

 

5. Subscriber Rights and Obligations

The Subscriber agrees to:

  • Provide accurate information
  • Pay subscription fees on time
  • Use the Service only for personal purposes
  • Ensure proper technical conditions (device, internet, etc.)
  • Avoid illegal or prohibited behavior
  • Not attempt hacking, reverse engineering, or system disruption

    •  

    6. Provider Rights and Obligations

  • Service Provision: The Provider will strive for uninterrupted service and provide support.
  • Service Changes: The Provider may modify the Platform. Significant changes give the Subscriber the right to terminate with proportional refund.
  • Monitoring: The Provider may monitor usage to ensure compliance.
  • Limitation of Liability:
    • No guarantee of uninterrupted service
    • Not liable for external disruptions (internet, power, force majeure)
    • Not liable for user misconduct
    • Acts as an intermediary under EU Directive 2000/31/EC

 

7. Privacy and Data Protection

  • Data Collection: Includes personal and usage data (name, email, IP, viewing history, etc.).
  • Data Protection: Processed in accordance with Serbian law and GDPR (where applicable).
  • Use of Data: For service delivery, payments, personalization, and communication.
  • Data Sharing: Only with partners (payment processors, IT providers) or when legally required.
  • User Rights: Access, correction, deletion, objection, portability.
  • Privacy Policy: Available separately and forms part of these Terms.

 

8. Amendments to Terms

The Provider may amend these Terms at any time. Users will be notified in advance.
If the Subscriber disagrees, they may cancel before changes take effect. Continued use implies acceptance.
 

9. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Republic of Serbia.
All disputes shall fall under the jurisdiction of the competent court in Belgrade.
 

10. Final Prvisions

  • Assignment: Subscriber cannot transfer rights without consent.
  • Severability: Invalid provisions do not affect the rest.
  • Contact: Support available via official channels.

Effective date: 25.09.2025.
Use of the Service after this date implies acceptance of these Terms.
__________________________
Nikola Radivojević
Director
TOBI MEDIA d.o.o.